TERms & conditions

Our T&Cs are designed to ensure that dwiss’ customers are delighted with their relationship with dwiss, and any products and services that they purchase from dwiss. This includes ensuring that we all stay safe, happy and healthy, on the right side of the law, and the all personal information is secure and used in a manner that all parties are happy with.

​Fellow53 Ltd and dwiss

Firstly, for the avoidance of doubt, let us explain the relationship between dwiss and Fellow53 Ltd.  dwiss is the trading name of Fellow53 Ltd, which was incorporated under the Companies Act 2006 on 27/03/15, no. 9514427, as a private company, that the company is limited by shares, and the situation of its registered office is in England and Wales.

Whilst our launch product is also called the dwiss, future products and services will be launched under the dwiss brand but with different names.

The terms ‘we’, ‘us’ and ‘our’ refer to Fellow53 Ltd / the dwiss brand.


Fellow53 Ltd’s registered address


133 Furniss Avenue,
Sheffield,
S17 3QN,
England

Fellow53 Ltd’s main trading address
133 Furniss Avenue,

Sheffield,

S17 3QN,

England


yourdwiss.com


yourdwiss.com is a site operated by Fellow53 Ltd using the website platform Wix.  We have tried to ensure that Fellow53 Ltd satisfies all applicable legal requirements while working within the constraints of Wix, e.g. the confirmation email sent following the completion of an order.  If you feel there is an area that we can improve our compliance please get in touch via the Contact page.

If yourdwiss.com does not accommodate your personal details (such as a delivery address or payment information) please get in touch via the Contact page.

 

 

Privacy Policy


Please refer to our separate Privacy Policy.


Cookies & Monitoring

A cookie is a small text file that we store on your device.  yourdwiss.com uses cookies to distinguish you from other users of yourdwiss.com.  Cookies also provide us with information about how yourdwiss.com is used so we can keep it as up to date, relevant and error-free as possible.  Here is a summary of the types of cookies that we use.

Session (Transient) cookies: these cookies are erased when you close your browser and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify you.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.​

We may monitor traffic to our site and collect the following information:

  • the IP address of your computer

  • the referring website from which you have got to yourdwiss.com

We do this to:

  • make ongoing improvements to dwiss.org based on this data

  • to see our most popular sources of business

For more details about the cookies we use please refer to our Privacy Policy.

Product Information

The dwiss is designed to provide flexible recycling solutions that you can tailor to your particular requirements.  It is designed to be used in any country.

 

We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging may vary from that shown.

For all items made from natural products, such as wood, it is not possible to guarantee items will have the same colour, shade and pattern or finish as items viewed on the website, due to the inherent nature of such products. Also, we cannot guarantee to match goods exactly which have been ordered at different times.

Deliveries

Goods delivered overseas may be subject to import duties and taxes including customs & clearance fees, duties & taxes, road tax (applicable in Turkey*) or quarantine and fumigation fees (mainly Australia).  Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with the customer and Fellow53 Ltd has no control or liability for them. Failure to make payment will result in delays (of which Fellow53 Ltd cannot be held responsible) and ultimately the return of the goods and further costs accrued by the customer.

Refunds & Cancellations


Please refer to our Refunds / Cancellations Policy.

Notices

 

All notices you send us must be sent to the details provided on the our Contact page.  We may give notice to you at either the email or postal address you provide to us when making a purchase.  (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.)  In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee(s).

 

Conclusion

These terms are governed by English law. Any contract for the purchase of goods from yourdwiss.com, and any dispute or claim arising out of or in connection with any such contract, will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.