faqs

How big is the dwiss?

The dwiss is 41cm wide, 65cm in height (101cm with the lid open) and 43cm deep.  Due to the curved lid please allow a further 7cm in depth to enable the lid to open​.

How do I clean my dwiss?

Simply wipe your dwiss clean with a damp cloth and the composting tub can go in the dishwasher.  A bit of furniture polish won't do it any harm but do not use heavy duty cleaning products, scrubbing brushes or wire pads as these will damage the protective finish.  Avoid standing water in any of the compartments and don't leave your dwiss where it will be wet for an extended period.

How do I recycle?

Recycling is about using materials that you no longer require as raw materials for new products and services.  This is what the Circular Economy is all about - see below.

How you should recycle depends on your local authority's approach to recycling as they're the next step in the process.  As such the best thing to do is to head to your local authority's website where they'll have plenty of information about how you should recycle.  E.g. Some local authorities ask you to separate your different waste types (glass, plastic, tin etc) while others will ask you to mix the various types and they'll sort it.  It will also tell you what to recycle, e.g. plastic bottles but not plastic food trays (as they're made from different types of plastic).  Please follow your local authority's approach so that you don't contaminate materials that can be recycled with those that can't, as this results in none of the material being recycled.

If you have any further questions please get in touch via the Contact page.

What is the Circular Economy?

Our current 'linear' economy uses virgin resources and carbon energy (such as electricity generated by burning coal, which releases carbon dioxide into the atmosphere) to make products that we use and then dispose of.  The Circular Economy is concerned with using sustainable resources (e.g. recycled plastic) to make products using renewable energy (such as electricity generated by wind farms), that we use-repair-use and then recycle. For further information please visit the Ellen Macarthur Foundation.

Where do you deliver to?

We can deliver to most parts of the world.  You can currently order your dwiss to be delivered to the UK, mainland Europe, North America and Canada through the website.  If you would like your dwiss delivering elsewhere please get in touch. 

What is the delivery cost?

The cost will be calculated on an individual order basis.  It will be shown at the checkout before you complete your purchase.

There may also be import duties / taxes that you have to pay.  It is your responsibility to establish and pay these duties / taxes but we'll help you out with advice wherever we can.  

How long will it take to deliver my dwiss?

The dwiss is a handmade piece of kitchen furniture that requires a lot of skill and a little time to produce.  We make them in small batches so we may have some in stock, in which case our delivery time is 5-20 working days depending on where we are shipping to.  If your dwiss will be made as part of our next batch then the delivery time will be 8-12 weeks.  Your colour choice can also affect your delivery time.  We will try to get your dwiss to you as quickly as possible and will keep you informed of when you can expect to receive it.  If you would like a more accurate delivery time please, or have any special delivery requirements, please get in touch via the Contact page.

How long is the warranty on my dwiss?

We haven’t committed to a fixed period warranty for your dwiss.  What we have done is create a piece of furniture that is designed and built to last for years to come. The dwiss is a product that children can use, their children should be able to use and maybe even their children’s children can use.  If you do have a problem with your dwiss please use the details on the Contact page to get in touch, quote the unique serial number on the back of your dwiss and we’ll repair or replace it for you.  For further details please refer to our Warranty page.


 

Does the dwiss come in different colours / finishes?

We're working on a range of different finishes.  Please get in touch via the Contact page to discuss your requirements.


 

Do you supply bespoke bags?

We supply a pack of bags with your dwiss but these are not bespoke, you can pick them up in most supermarkets.  If you're struggling to find some bags that fit please head to the Contact page and get in touch.

Where do you make the dwiss?

We make the dwiss in Sheffield, UK.

What do you mean by carbon footprint?

This refers to the amount of carbon dioxide that is emitted into the atmosphere when the energy used to produce dwiss is generated, e.g. energy used to harvest, transport and process the timber into plywood sheets.  Everything and everyone has a carbon footprint.  Head to the World Wildlife Fund's website to find out more and calculate yours. 

How can I find out more about the kitchen featured in the photos?

The kitchen is in My Father's Heart's showroom in Sheffield, UK.  Please click here to head to their website where you can find out more details.

What is the relationship between Fellow53 Ltd and dwiss?

dwiss is the trading name of Fellow53 Ltd.  Whilst our launch product is also called the dwiss, future products and services will be launched under the dwiss brand but with different names.

Is Fellow53 Ltd VAT registered?

Yes, our number is 290 0787 91.